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Frequently Asked Questions
Where do we get picked up from?
We have several pick-up locations. These are:
Brisbane - Bus Stop 125, Roma St (opposite Qld Police Station) - 6:45am
Noosa - Information Centre, Hastings Street - 9:00am
Rainbow Beach - Surf Lifesaving Club, Wide Bay Esplanade - 11:00am
Gold Coast - (min. 4) Islander Resort Hotel, 6 Beach Road Surfers Paradise 5:30am (then Brisbane)
Morayfield - BP Service Centre bus stop (northbound, Bruce Hwy) 7:30am
Ettamogah Pub - Bruce Highway 8:15am
Caloundra - Bus Interchange, Cooma Terrace 8:15am
Mooloolaba - Bowls Club, Brisbane Road 8:25am (then Noosa & Rainbow)
Also be advised that we can offer special pick-ups for group charters.
Call our friendly office staff for details.
How do we make a booking?
You can either book online, follow the prompts on this website, or call our office during business hours on 07 3203 4241.
Do you charge extra if we pay by credit card?
No! Whether you book online or over the phone with our friendly office staff, we do not charge our guests any additional fee for debit, VISA or Mastercard transactions.
There is a 2.5% surcharge on American Express cards.
Do I have to bring a sleeping bag?
No. Sunrover provides sleeping bags to all our guests
We also offer all our camping guests, comfortable thick mattresses for the duration of their stay.
What do we bring?
Pillow, bottle of water to take with you on hikes, swimmers, towel, sunscreen, repellent and your sense of adventure!
Do we have to camp?
No! Sunrover offers a variety of accommodation options to guests. On Fraser Island, you can choose from Dilli Beach cabins, Eurong Beach Resort or Kingfisher Bay Resort.
On Moreton Island, you can stay at either Bulwer units or the Tangalooma Wild Dolphin Resort.
Can we drive?
No. All Sunrover tours are fully guided. Our guide will do all the driving and ensure you see all the sites!
Do your tours depart every day?
Our 1 day tours to Fraser & Moreton Islands depart daily.
Our 2 and 3 day tours run on scheduled days of the week.
Can we bring alcohol on tour with us?
Yes you can. Our guides do not supply alcohol on tour, but guests are welcome to purchase drinks prior to departure to enjoy around the campfire.
What if we have special dietary requirements?
No problem! Either call or email us when you make your booking informing us what you require. Our staff will order food for your tour accordingly.
We like to keep our guests happy and healthy at all times! We offer alternative food and cater to vegetarian and vegan requirements. We also give you a chance to pick up some extra snacks on the way, or you can feel free to bring your own!
What time do we arrive back in Brisbane?
This can vary depending on a number of factors.
Our Moreton Island day tours will have you arrive back to the Brisbane Transit Centre at approximately 6:00pm.
Our Fraser Island tours arrive back anywhere between 5-7pm depending on tides, weather, beach conditions etc.
Can I be dropped off at Rainbow Beach or Noosa? Even if I was collected from Brisbane?
You are welcome to be dropped off in Noosa or Brisbane regardless of where you were picked up. This is part of the service, and we will deliver you direct to Noosa Hasting Street or Brisbane Transit Centre- Roma Street (Centre of Brisbane City)
Is alcohol provided with meals?
Alcohol is not provided on tour, although you are welcome to bring along any refreshments you may like. We also make a stop at Rainbow Beach to purchase such items prior to heading over to Fraser Island and have plenty of fridge space for you to store it!!
Is there a lot of walking involved on tour? And do I need to bring hiking boots?
We recommend comfortable footwear on tour, yes. The most walking that is done would be for a period of 1.5 hours. And all walks are optional. All walking is done at a relaxed pace so you can enjoy the scenery along the way. Don’t want to bring a pair of hiking boots, don’t worry!
What do we do at night for entertainment?
After a wonderful day exploring the best that Fraser Island has to offer, you can unwind and, relax by the fire, chill out in Govi Creek Waterhole or beach sunset walk with a cold one, .....anything you’d like, we are sure to provide! We are also only a short five minute walk from Fraser Island’s 75 Mile Surf Beach ! So you have the opportunity to go out and meet even more people if you choose!
Is Fraser Island dangerous?
Fraser Island can be a dangerous place but not when you’re with our expert tour guides, a guided tour is definitely the safest way to see the wonders of Fraser Island. All our guides are fully educated about Fraser’s wildlife and what to look out for to keep you safe. They are also very experienced drivers specialising in 4WDriving on rough terrain and all hold current certificates.
What do I need to bring?
You need to be prepared for all weather conditions when visiting Fraser Island, so it's always a good idea to bring:
Do I need to bring any food?
Meals are provided as listed on each tour, Great idea to bring any extras you may want like sweeties or alcohol
What wildlife will I see on Fraser Island?
You will spot plenty of wildlife on Fraser Island including Dingo's, dolphins, stingray and seabirds. Fraser is home to many species of reptiles and amphibians including goannas, snakes, geckos, skinks and frogs. Some of the most famous whale and shark sightings have been from Fraser Islands Indian Head and Surf Beaches, one of Australia’s nearest points to the continental shelf.
What if the bus I’m arriving on in Brisbane, Noosa or Rainbow Beach is late or if my tour bus is late to pick me up?
Never fear if your bus into town is running a little late or if we are a little late. We can be flexible with pick up times by 30 mins on request, but if your still worried just give us a call on 3203 4241 or text us on 0428 151 040 to let us know you are on your way and we will wait for you.